Dispatch Unit
The MacCon - Dispatch Unit is available as the primary answering point for all emergency and non-emergency requests for public safety services at your property or site. Dispatch Unit Members are in direct contact with all on site personnel to ensure the quickest, most appropriate response to any situation.
Our Dispatch Unit Members handle a wide variety of calls for service including on-site Security service calls, Fire related calls and Medical Aid calls, as well as calls for other services such as sanitation, site maintenance and operations related calls.
This specialized unit proudly serves our clients with the highest degree of professionalism.  Dispatchers are responsible for the receipt, disposition, and the documentation of telephonic and radio calls in both routine and emergency matters for all public safety related issues. Dispatch Unit Members are trained to assess and prioritize each call they receive accurately, and as quickly as possible, and to identify the nature of your call and assist in solving the problem. They are also responsible for tracking the Public Safety Team Members whereabouts and monitoring their safety. The Dispatcher is the critical link between your staff, clients and guests and the Public Safety Team. Because each incoming call is unique and can vary from a request for general information to the reporting of a life threatening incident, the Dispatcher must ask specific questions to accurately prioritize the call and assign it to the right responders.  The Dispatcher’s most important focus is officer and citizen safety. The faster this critical information is obtained determines how quickly a response can be mobilized.
Communication Equipment
The MacCon – Dispatch Unit has the largest privately held inventory of 2 way radio communications and accessories in Alberta, including over 200 military grade handheld radios, speaker mics, earpieces, spare batteries, and more than a dozen deployable base stations on up to 10 channels at a time. This service is available to our clients upon request – Subject to availability of qualified Members and equipment.
The MacCon – Dispatch Unit is well equipped to handle your sites communication requirements.
Guard Tracking
Now available for our full time static sites – GuardTrax Guard tracking software allows for Realtime and Rollback tracking of static guard movements and patrols for any given shift.  A combination of GPS and RFID tracking options provides for automatic improved reporting capabilities to the client and MacCon Management.  A user friendly network interface and mapping application will confirm the shift reports of each assigned Guard.  Just one more way that MacCon remains accountable and focused on each clients needs!

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